Publications
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Showing 11 to 20 of 148 search results.
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TR19/3: Review of the fair treatment of with-profits customers [pdf]
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TR19/3: Review of the fair treatment of with-profits customers
We commenced our review with an assessment of all the areas across the with-profits market where there is potential for customer harm. After identifying those areas we regard as presenting the highest potential for customer harm, we conducted a -
TR19/2: General insurance distribution chain [pdf]
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TR19/2: General insurance distribution chain
The FCA sets out the key findings from our thematic work on the general insurance distribution chain, its expectations of firms and next steps. -
TR19/1: Debt management sector thematic review [pdf]
This report shares the findings of our thematic review of the debt management sector, which aimed to test whether firms within the debt management sector are meeting our standards, treating their new and existing customers fairly, and delivering -
TR19/1: Debt management sector thematic review
This report shares the key findings of our thematic review of the debt management sector.We committed in our 2017/18 Business Plan to assess how the market is operating and whether firms are meeting customer needs and our standards. -
TR18/5: Management of long-term mortgage arrears and forbearance
FCA findings on how mortgage lenders manage customers with long-term mortgage arrears and provide forbearance to affected customers. -
TR18/4: Pricing practices in the retail general insurance sector: Household insurance [pdf]
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TR18/4: Pricing practices in the retail general insurance sector: Household insurance
This report sets out the key findings of our thematic work on the pricing practices of household insurance firms. It then details our expectations of firms and our next steps. -
TR18/3: Money Laundering and Terrorist Financing Risks in the E-Money Sector [pdf]