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Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Complaints upheld
This page provides a breakdown of complaints upheld by product group and firm type. -
Aggregate complaints data to 2024 H1 [xlsx]
Aggregate sector wide firm complaints data for 2024 H1. Including opened, closed, upheld, speed of closure and redress. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Firm level complaints data 2024 H1 [xlsx]
Firm level complaints data 2024 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data: 2024 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2024, between between 1 January to 30 June 2024. This includes the latest trends and analysis by product group. -
General insurance value measures data - 2023 [xlsx]
This is the second full year of general insurance value measures data and covers January to December 2023. -
General insurance value measures data 2023
The FCA's second full year of general insurance value measures data covers January to December 2023. -
Financial promotions quarterly data 2024 Q2
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 April 2024 and 30 June 2024. -
The retail intermediary market 2023 underlying data [xlsx]
Underlying data for the FCA's Retail Mediation Activities Return (RMAR) 2023.