Publications

Showing 11 to 20 of 91 search results.

11. Research Note: Reading between the lines: understanding of targeted support in retail investments

    Pensions Research notes

    Published: 30/06/2025

    Last modified: 30/06/2025

    This note explores how consumers respond to communications about targeted support for retail investments.

12. Annexes: Money talks: Lessons from 2 pilots into large language models for financial guidance [pdf]

    Research notes

    Published: 02/06/2025

    Detailed methodology and results for 2 projects using large language models: simplifying financial concepts; and a guidance chatbot in a cash savings context.

13. Research Note: Money talks: lessons from 2 LLM pilots on consumer guidance [pdf]

    Research notes

    Published: 30/05/2025

    Part of a set of Research Notes to inform discussion on AI topics, this paper relates to 2 large language model pilots on consumer guidance.

14. Research Note: Money talks: Lessons from 2 LLM pilots on consumer guidance

    Consumers Research notes

    Published: 30/05/2025

    Last modified: 02/06/2025

    This note examines the potential usefulness and limitations of large language models (LLMs) in consumer-facing financial services.

15. Research Note: More than reminders: Empowering pawnbroking staff for better customer outcomes [pdf]

    Research notes

    Published: 14/04/2025

    Research from the FCA examines how to increase surplus collection rates for pawnbroking customers.

16. Research Note: More than reminders: Empowering pawnbroking staff for better customer outcomes

    Research Research notes

    Published: 14/04/2025

    Last modified: 14/04/2025

    This research explores the effectiveness of an intervention to improve pawnbroking customer collection rates.

17. Research Note: Credit where credit is due: how can AI's role in credit decisions be explained? [pdf]

    Research notes

    Published: 24/02/2025

    Research Note: Credit where credit is due: how can AI's role in credit decisions be explained?

18. Research Note: Annex. Credit where credit is due: how can AI's role in credit decisions be explained? [pdf]

    Research notes

    Published: 24/02/2025

    Research Note: Annex. Credit where credit is due: how can AI's role in credit decisions be explained?

19. Research Note: Data. Credit where credit is due: how can AI's role in credit decisions be explained? [csv]

    Research notes

    Published: 24/02/2025

    Research Note: Data. Credit where credit is due: how can AI's role in credit decisions be explained?

20. Research Note: Data dictionary - Credit where credit is due: how can AI's role in credit decisions be explained? [pdf]

    Research notes

    Published: 24/02/2025

    Research Note: Data dictionary - Credit where credit is due: How can AI's role in credit decisions be explained?